The VOXO Agent
Answer every patient.
Win more patients.
The VOXO Agent is an AI-powered patient communication suite for your independent pharmacy. It’s your 24/7/365 team member that answers every patient, however they reach you, whether you’re open or closed.
Built for independent pharmacies. Trusted by 1,400+ locations.
What it does for your independent pharmacy
More patients served. More revenue captured.
Never miss a patient
Every patient gets an answer, however they reach you, even when your team is busy or the pharmacy is closed.
Win more patients
Keep the patients who would have left over a missed call, and win new ones with fast answers that keep them happy.
Increase revenue
Refills and appointments get captured instead of lost to voicemail, and your staff’s time goes back to revenue work.
Optimize operations
Routine requests land in your PMS and on your calendar by themselves, so you don’t need costly staff hours on simple tasks.
Meet patients where they are
Your patients reach you in different ways. Answer every one.
Some patients call. Some text. Some go to your website first. The VOXO Agent answers all three, so no patient slips through the cracks and your team isn’t stuck on the phone.
VOICE AGENT
Answers your phone
Answers every call, day or night
Sends refill requests into your PMS
Handles Rx status and store questions
Books vaccines and appointments
See the Voice Agent →
SMS AGENT
Answers your texts
Texts patients back directly
Sends refill requests into your PMS
Handles Rx status and store questions
Keeps every text private and secure
See the SMS Agent →
WEB AGENT
Answers on your website
Responds right away on your website
Sends refill requests into your PMS
Handles Rx status and store questions
Helps patients 24/7, even when closed
See the Web Agent →
Enhancing patient care
What the VOXO Agent handles in your pharmacy
The routine requests that interrupt you and your team are taken care of, so you and your team are freed up to do the work only you can do best.
Refill requests
Confirms who the patient is and sends the request straight into your PMS.
Prescription status
Tells patients if their prescription is ready, clearly, every time.
Appointments
Books vaccines and consults right on your calendar.
Store questions
Hours, location, holidays, delivery and your policies.
Smart routing
Sends clinical and complex questions to the right person on your team.
After hours and weekends
Patients still get help when you’re closed.
Results
What the VOXO Agent has done for independent pharmacies
1.89M+
Patient calls answered
526K+
Refills queued to PMS
43%
Fewer calls reaching staff at Shriver’s Pharmacies
AI-powered patient communication
How the VOXO Agent works
One agent answers the patient, checks your pharmacy system, then finishes the request or hands it to your team.
You stay in control
Your rules. Your answers. No coding.
You decide what the VOXO Agent can say, what it can do, and when it hands a patient to your team.
Routing you set
Send patients to the right person, queue or voicemail by time of day.
Safety guardrails
Built-in rules for controlled substances and early refills.
Update it in minutes
Type a new policy or upload your handbook, and the agent uses it right away.
What it is not
Not a phone tree
Not a generic chatbot
Not a replacement for your pharmacist
Not making clinical decisions
It handles the routine work so your people can focus on patients and the work that grows your business.
Plans
The VOXO plan that’s right for you
BRONZE PLAN
Bronze
SMS Agent
Voice Agent (not included)
Web Agent (not included)
Scheduling (not included)
SILVER PLAN
Silver
SMS Agent
Voice Agent
Web Agent
Scheduling
FAQ
Questions about the VOXO Agent
What is the VOXO Agent?
The VOXO Agent is VOXO’s AI-powered patient communication suite for independent pharmacies. It helps patients by phone, text and website chat, 24/7/365. It answers routine questions, sends refill requests straight into PioneerRx, Liberty or BestRx, and passes every clinical question to your pharmacy staff.
Does it replace my staff?
Which pharmacy management systems does it work with?
Is AI safe for patient communication under HIPAA?
What’s the difference between a pharmacy IVR and an AI voice agent?
Learn How To