SMS Agent
Built for independent pharmacies. Trusted by 1,400+ locations.
Enhancing patient care
What the SMS Agent handles
Quick answers for your patients, without a phone call.
Refill requests
Confirms who the patient is and puts the refill into your PMS.
Prescription status
Tells a patient if their prescription is ready.
Store questions
Hours, location, holidays and more.
Private and secure
Private details stay out of every reply.
Hands off to your team
Gives the patient your phone number for anything clinical.
Any time of day
Patients can text after hours and still get an answer.
Privacy on every text
Secure and private communication
Every text protects your patients’ information.
A privacy notice up front
Every new conversation starts with one.
Details masked in replies
Names, dates of birth and full Rx numbers are hidden. Medicine names are masked.
STOP, START and HELP handled
Opt-outs are tracked for you, so nobody on your team has to.
WHAT THE PATIENT SEES
Full Rx number
Rx ending in 17
Medicine name
Masked
Date of birth
Never repeated back
Reply STOP
Opted out automatically
Getting set up
How to set up the SMS Agent
Most independent pharmacies are live in about two weeks.
Same agent, more ways in
The VOXO Agent answers patients everywhere
One agent, multiple ways to communicate with your patients.
VOICE AGENT
Answers your phone
Answers every call, day or night
Sends refill requests into your PMS
Handles Rx status and store questions
Books vaccines and appointments
See the Voice Agent →
WEB AGENT
Answers on your website
Responds right away on your website
Sends refill requests into your PMS
Handles Rx status and store questions
Helps patients 24/7, even when closed
See the Web Agent →
FAQ
Questions about the SMS Agent
Which VOXO plan includes the SMS Agent?
The SMS Agent is included on VOXO’s Bronze and Silver plans.
Can patients text the number they already call?
Why does setup take two weeks?
Does it answer clinical questions by text?
Which pharmacy management systems does it work with?
Learn How To