Total Solution
The Unified Communications Platform with Call Center Capabilities.
Simple communications
What We Do
We simplify business communication with customizable phone systems, video meetings, and team messaging. Easy to install and use, our solutions ensure seamless communication and actionable insights.
Our Tools
Queue Management
Efficiently manage call queues to minimize wait times and enhance customer satisfaction.
Real-Time Monitoring
Monitor live calls and agent performance with real-time dashboards and analytics.
Skill-Based Routing
Route calls to the most qualified agents based on their skills and expertise.
Team Collaboration
Enable teams to collaborate in realtime with group chats, file sharing, and direct messages.
AI Conversations
Enhance meetings with recording, transcription, keyword extraction, sentiment analysis, and post-call insights.
Analytics & Reporting
Gain insights into your communication patterns with detailed analytics and reporting tools.
Interactive Voice Response (IVR)
Automate routine inquiries and route calls efficiently with advanced IVR capabilities.
Call Whispering
Provide real-time coaching to agents during calls without the customer hearing, improving service quality.
Core Benefits
Advanced Call Center & Business Phone Features
Queue Management
Automation clears the phone queue so techs work on fulfillment.
Real Time Monitoring
See performance as it happens so every recovered hour boosts your bottom line.
Skill-Based Routing
Direct callers to the right expert instantly to improve satisfaction and loyalty.
Team collaboration
Streamline communication so your staff can work with clarity, confidence, and less stress.
Interactive Voice Response
Provide instant, personalized support through voice, text, or chat—cutting wait times dramatically.
Call Analytics & Reporting
Track trends, refill volume, and after-hours activity to make smarter operational decisions.
Our Customers
Testimonials from teams who rely on Connect to keep every call, message, and workflow running smoothly.
FAQ
Frequently Asked Questions
We're here to answer all your questions.







