What Are Cloud-Based Phone Systems?
For growing businesses, staying in touch with customers is paramount. As the world moves forward, why should companies be stuck with outdated landline systems? Missing a call could mean losing a customer. To equip your business for the next level, cloud-based phone systems are the way to go.
You might wonder how cloud technology works for an organization-wide phone system. Essentially, instead of relying on traditional phone lines or mobile connectivity, calls are made via the internet using VoIP technology. This minimizes hardware-related hassles and investments associated with traditional phone systems while offering several additional features.
Let’s discuss some features that can transform how you conduct business.
Truly Free from Hardware
While our phones have gone cordless and mobile, relying on phone connectivity still presents challenges. Connection issues are a constant concern. However, with a cloud-based phone system, there’s no need for additional hardware or wiring. It operates via the internet connection that most offices already have. Even if the other person has poor connectivity, the cloud-based system offers alternative ways to reach them.
Different Modes of Communication
Do you prefer quick calls to resolve problems, or would you rather text? What if you want to video call or screen-share with a client? The cloud-based phone system offers all these options and more. If a call drops, you can use the same system to send a recorded audio, video, or text message. This flexibility extends to your clients, many of whom may prefer texts over calls or vice versa.
For collaborative projects, this system is invaluable. You can have your entire team “in the room,” even if they’re scattered across different countries. With high-quality video and audio clarity, along with screen sharing capabilities, your workflow will be revolutionized.
Flexibility
The cloud-based phone system offers unparalleled freedom and flexibility. You can have one number for clients to call, with anyone available across different systems able to answer. If you prefer different numbers for various departments or extension numbers, that’s easily arranged too. Employees can manage client relations from anywhere and set their status to ‘away’ if they do not wish to receive calls. Messages will be stored and can be accessed later.
Automated Calls
No need for a front-desk attendant or receptionist to route calls – the system is equipped with an auto-attendant. Callers are directed to the appropriate department via IVR, reducing errors and wait times. You can also customize the IVR to provide self-troubleshooting options for clients, enabling them to get the help they need via the automated assistant.
AI Integration
AI integration can transform your business operations. Collecting and analyzing call data manually is tedious and time-consuming. An AI-integrated cloud-based system automatically gathers data such as reasons for calls, nature of problems, waiting times, and resolution times. It then analyzes this data to identify trends, eliminating the need for a big data analyst.
AI also enhances inclusivity. For callers with speech, hearing, or visual disabilities, AI provides support through text-to-speech and speech-to-text transitions. This allows you to reach a broader client base and hire a more inclusive workforce.
Takeaway
Cloud-based phone systems are the future. Implementing them now ensures you stay ahead of the curve. After initial installation, hardware requirements and maintenance costs are minimal. Communication, productivity, and efficiency are enhanced like never before.
Don’t rush your decision. Identify your needs and how best to meet them. If you’re considering the transition, VOXO Connect offers a unified cloud-based communications system with an easy-to-use interface. With communication challenges eliminated, your team can work from anywhere, collaborate with experts, and utilize AI analytics and trend forecasting. Improve your business by transitioning from outdated phone systems to modern cloud-based communication – the time to change is now.
Contact VOXO today to learn more about how our cloud-based phone systems can revolutionize your business communication and keep you ahead of the competition.
