Changelog

Admin Portal

• BestRx Pharmacy Agent Support (Limited)

• New Pharmacy Agent Configuration Options

  • Assign Announcements

  • Support for multiple transfer destinations

  • Personality for IVA

  • Default Store Hours

  • Prescriber Mailbox Option

• Support for voicemail length

• Add searching for voicemail messages by specific ID

Pharmacy Dashboard

• New Pharmacy Agent Configuration Options

  • Assign Announcements

  • Support for multiple transfer destinations

  • Personality for IVA

  • Default Store Hours

  • Prescriber Mailbox Option

• Add support for queue destinations for Pharmacy Agent

• Add Intercom for support

• Add URAC Reporting

• Add Call Logs

Pharmacy Assistant

• New Pharmacy Agent Configuration Options

  • Assign Announcements

  • Support for multiple transfer destinations

  • Personality for IVA

  • Default Store Hours

  • Prescriber Mailbox Option

• Add Search Patient Tool

Telecom

• Improve AMD Detection

• BestRx IVRs

• New Pharmacy voicemail changes

  • Support for variable voicemail length

• Pharmacy Agent Announcements

• Progress towards FreeSwitch Feature Parity

V2 API

• IVA SMS Destination For Supporting Assistant SMS Modality

• New Pharmacy Agent Configuration Options

  • Assign Announcements

  • Support for multiple transfer destinations

  • Personality for IVA

  • Default Store Hours

  • Prescriber Mailbox Option

• Add support for BestRx (upcoming)

• Add support for pharmacy assistant sessions (live / historical)

• PioneerRx Fallback Priority

• PioneerRx Fax Method for Inbound Document