February 21, 2025

Current Application Versions

• Connect Desktop v1.1.9
• Connect Mobile v1.0.6
• Connect Video v1.0.10
• Admin Portal v1.217
• Asterisk v1.7.24
• Asterisk-Sidecar v1.4.31
• VOXO Telecom v1.1.88
• V1 API v1.6.29
• V2 API v0.1.42

Added

• New campaign functionality to have a pioneer agent provide automated refill reminders to patients
• New voicemail options to send a call to a number when a message is left in the voicemail box
• Added a report bug button in Connect Desktop for internal use only
• The user can now edit preview messages and file messages in Connect Desktop

Enhanced

• Chat Performance and Refactors in Connect Desktop
• Implemented new quality step down for faxes failing to be received due to resolution

Fixed

• Fixed an issue in Connect Desktop where users could click outside meeting prejoin
• Fixed an issue in Connect Desktop where users could drag existing images onto a messaging thread
• Fixed an issue in Connect Desktop where inactive members of a channel were still being shown alphanumeric

February 6, 2025

Current Application Versions

• Connect Desktop v1.1.8
• Connect Mobile v1.0.6
• Connect Video v1.0.6
• Admin Portal v1.216
• Asterisk v1.7.24
• Asterisk-Sidecar v1.4.31
• VOXO Telecom v1.1.88
• V1 API v1.6.28
• V2 API v0.1.41

Added

• New account notes functionality for account settings in the admin portal
• New voicemail to inbound document configuration for the Pioneer RX integration.
• New voicemail notification in the Connect Desktop application

Enhanced

• The global port in requests page in the admin portal now includes the account name in the table view.
• Searching all direct messages in Connect Mobile application
• Enhanced image and video preview experience in Connect Mobile
• Images can now be pasted in the chat editor for easier image sharing in Connect Mobile
• Chat notification settings in Connect Mobile are now independent from the Desktop experience.
• Add ‘return to main menu’ in error handlers within Pioneer IVR 🏳️‍🌈

Fixed

• Fixed a bug related to line assignment on creating or editing devices in the admin portal.
• Fixed an issue on Connect Video where CSV exports could not be downloaded
• Fixed an issue on Connect where agent availability reporting may not load
• Fixed an issue on Connect Mobile related to rendering multiple images in a single message body.
• Fixed an issue for the Outlook calendar plugin for desktop preventing successful authentication

Removed

• Extension names no longer support characters other than alphanumeric

January 24, 2025

Current Application Versions

• Connect Desktop v1.1.7
• Connect Mobile v1.0.6
• Connect Video v1.0.6
• Admin Portal v1.215
• Asterisk v1.7.19
• VOXO Telecom v1.1.76
• V1 API v1.6.27
• V2 API v0.1.40

Added

• Pioneer RX inbound document configuration and functionality
• Pioneer RX configuration for receiving a fax

Enhanced

• The command palette in VOXO Connect Desktop now includes channel / text searching.
• Rebuilt STARTCALL & ENDCALL webhooks within new monorepo (more reliable & accurate)

Fixed

• Fixed an issue with failed image uploads in Admin portal Omnia themes module.
• Fixed an issue where you could not download a call recording in Connect.
• Fixed an issue where NEWVM webhooks only sending when email is assigned mailbox

January 17, 2025

Current Application Versions

• Connect Desktop v1.1.6
• Connect Mobile v1.0.6
• Connect Video v1.0.6
• Admin Portal v1.214
• Asterisk v1.7.19
• VOXO Telecom v1.1.76
• V1 API v1.6.24
• V2 API v0.1.40

Added

• Added an image cropping experience in Connect Desktop when uploading avatars.
• Added the ability to remove avatars and cover images in Connect Desktop
• Newly published api documentation for V2 Reporting APIs
• New validation process for emergency locations. Both street address and gps coordinates must now be validated to assure location accuracy.
• Adds support for direct messages to yourself in the Connect Mobile application
• Chat channel notification preferences can now be modified from the Connect Mobile application

Enhanced

• Playback names for Pioneer Agent receiving options can now be customized.
• Performance improvements for call recording playback in Connect Desktop.
• Provide better feedback around failed calling due to network issues on Connect Mobile
• Personal contacts are now selectable when starting a new text thread in Connect Mobile
• Performance and chat optimizations for the Connect Mobile app.
• Improvements to message threads in Connect Mobile.
• UI tweaks in Connect Desktop
• Adding initial option in Pioneer IVR for checking RX status

Fixed

• Fixed an issue causing heatmaps to not render properly in the Admin Portal reporting features.
• Fixed an authentication issue in Connect Video when navigating to a meeting from the Admin Portal.
• Various fixes to push notifications for Connect Mobile
• Fixed multiple images not appearing in chat and text on Connect Mobile
• Fixed issue causing app crashes when push notifications are read
• Fixed an issue where a random message may appear at the end of a chat thread in Connect Mobile.
• Fixed an issue where channels were not being marked as read in Connect Mobile
• Improved issues where not all channels could be found in browse channels for Connect Mobile
• Fixed issues with inaccurate unread badges in Connect Mobile.
• Fixed an issue where recent call history would not update properly on refresh.

January 10, 2025

Current Application Versions

• Connect Desktop v1.1.5
• Connect Mobile v1.0.05
• Connect Video v1.0.6
• Admin Portal v1.211
• Asterisk v1.7.19
• VOXO Telecom v1.1.76
• V1 API v1.6.24
• V2 API v0.1.38

Fixed

• Fixed an issue in Connect Desktop where hiding/muting a channel in direct messages with a text in the list would cause the wrong channel to be hidden/muted

Enhanced

• UI Tweaks

December 20, 2024

Current Application Versions

• Connect Desktop v1.1.2
• Connect Mobile v1.0.05
• Connect Video v1.0.6
• Admin Portal v1.211
• Asterisk v1.7.19
• VOXO Telecom v1.1.76
• V1 API v1.6.24
• V2 API v0.1.38

Fixed

• Fixed an error on Connect reporting dashboards preventing data from loading. 
• Fixed an issue in Connect desktop where queue call pickup would not work.

Enhanced

• Performance optimizations for the Connect Desktop application

December 13, 2024

Current Application Versions

• Connect Desktop v1.1.2
• Connect Mobile v1.0.05
• Connect Video v1.0.6
• Admin Portal v1.211
• Asterisk v1.7.19
• VOXO Telecom v1.1.76
• V1 API v1.6.24
• V2 API v0.1.36

Added

• Improved date format for admin audit logs table

Fixed

• Bug fixes and enhancements to new reporting tools for Connect
• Fixed an issue where all users in call groups would not receive calls to the Connect mobile application

Enhanced

• Improved push notification lifecycle and reliability

December 5, 2024

Current Application Versions

• Connect Desktop v1.1.2
• Connect Mobile v1.0.05
• Connect Video v1.0.6
• Admin Portal v1.207
• Asterisk v1.7.19
• VOXO Telecom v1.1.76
• V1 API v1.6.24
• V2 API v0.1.34

Added

• Added a check for existing channels with the same name when creating a new channel in Connect Desktop
• Added an example csv for importing personal contacts on the personal contacts tab in Connect Desktop

Fixed

• Fixed an issue in Connect Desktop where downloading call recordings would fail
• Fixed an issue in Connect Desktop where downloading a fax/voicemail would unregister the softphone
• Fixed an issue in Connect Desktop where adding emojis to replies would only show on refresh
• Fixed an issue in Connect Desktop where adding a new channel with a full list wouldn’t add the channel to the list
• Fixed an issue in Connect Desktop where mentions wouldn’t work
• Fixed an issue in Connect Desktop where you couldn’t see private channels in browse channels
• Fixed an issue in Connect Desktop where voicemail wouldn’t be marked as read
• Fixed an issue in Connect Desktop where disabled buttons on an active call could still be clicked
• Fixed call records in Connect showing empty name/number
• Fixed messages not showing in replies and in channels on Connect Desktop
• Fixed an issue in Connect Desktop where sometimes deleting messages would cause the channel to break
• Fixed an issue in Connect Desktop where reacting to the bottom message wouldn’t push up the thread

Enhanced

• Changes to ICE servers in Connect Desktop
• UI Enhancements and tweaks
• On error of meeting creation, dialog will now close
• Pioneer name verification swap to first three letters of last name 
• Request confirmation for Pioneer request refill – press 1 to confirm or 2 to reenter script #

November 29, 2024

Current Application Versions

• Connect Desktop v1.1.0
• Connect Mobile v1.0.05
• Connect Video v1.0.6
• Admin Portal v1.207
• Asterisk v1.7.19
• VOXO Telecom v1.1.76
• V1 API v1.6.24
• V2 API v0.1.32

Added

• New partner account setting for specifying port out request notification emails.
• Adds ability to resend two factor email for Authentication plus requirements in 10DLC account settings.

Enhanced

• Pioneer RX refill queries now configured to playback the first letters of patient last name instead of full patient name.

November 22, 2024

Current Application Versions

• Connect Desktop v1.1.0
• Connect Mobile v1.0.05
• Connect Video v1.0.6
• Admin Portal v1.207
• Asterisk v1.7.19
• VOXO Telecom v1.1.76
• V1 API v1.6.24
• V2 API v0.1.32

Fixed

• Fixed an issue where a user’s sms number could be unintentionally disconnected from their extension
• Various bug fixes for new reporting features
• Fixed an issue in Connect Desktop where sending an image couldn’t be viewed with the previewer after initial send
• Fixed an issue in Connect Desktop where sending a new image from a new thread wouldn’t send until refresh
• Fixed an issue in Connect Desktop where routing away from an existing thread would route you to the home page

Added

• Voicemail MWI indicator functionality for desk phones is now linked to desktop application actions.
• System tools for managing Cname Cache designed for platform administrators

Enhanced

• Filtering to only disabled accounts is now available in the admin portal

November 15, 2024

Current Application Versions

• Connect Desktop v1.0.22
• Connect Mobile v1.0.05
• Connect Video v1.0.6
• Admin Portal v1.207
• Asterisk v1.7.19
• VOXO Telecom v1.1.76
• V1 API v1.6.24
• V2 API v0.1.31

Fixed

• Voicemail Received push notifications not being delivered in Connect mobile app
• Fixed CID Num on deskphones when calling extension on new mobile app
• Fixed an issue where links in chat would not open in a new window

Added

• Meeting rooms now have transcription enabled or disabled based on the user call insights setting
• Introducing new reporting features in the Connect platform

Enhanced

• Multiple media files assigned to single music on hold will now all be played in random order
• Reply threads are now included in the mobile application chat experience
• Users can now edit messages with unfurled links in Connect Desktop
• Updated Github Artifacts to V4

November 8, 2024

Current Application Versions

• Connect Desktop v1.0.20
• Connect Mobile v1.0.05
• Connect Video v1.0.4
• Admin Portal v1.207
• Asterisk v1.7.18
• V1 API v1.6.24
• V2 API v0.1.29

Fixed

• Users without an assigned extension are prevented from accessing the admin portal application.
• Preventing external callers from accessing shared voicemail boxes
• Links now open in a new tab from Connect Mobile
• Image upload issue with Android is now fixed on Connect Mobile
• Wrong unread count on the navigation tab is now fixed
• Fixed an issue where you couldn’t transfer to voicemails in Connect Desktop
• Fixed an issue where messages were showing from the wrong person in Connect Desktop

Added

• Automation – Alter ringtone

Enhanced

• Better loading of theme tab in Connect Desktop
• Changed the Not Found page in Connect Desktop
• Changed pioneer rx agent receiving option for ‘Returning’ to reflect and play back ‘Pickup’ to a caller.
• Enhancements with Sendbird Chat and Notifications issues, though not completely fixed
• Input device now changes when disconnected if on a call

Removed

• Removed some ringtones from Connect Desktop

November 1, 2024

Current Application Versions

• Connect Desktop v1.0.16
• Connect Mobile v1.0.04
• Connect Video v1.0.4
• Admin Portal v1.206
• V1 API v1.6.24
• V2 API v0.1.29

Fixed

• Fixed issue where “Off duty” pause reason was not using the right letter case
• Fixed an issue where media file text would disappear or be overwritten

Enhanced

• Increased document quality for outbound faxing applications
• Better UI feedback around sending messages in chat in Connect Desktop
• Enhancements around images in chat in Connect Desktop
• UI Tweaks in Connect Desktop

October 25, 2024

Current Application Versions

• Connect Desktop v1.0.14
• Connect Mobile v1.0.04
• Connect Video v1.0.4
• Admin Portal v1.204
• V1 API v1.6.24
• V2 API v0.1.28

Fixed

• Fixed an issue where listen and coach features were failing in the ‘All Call Centers’ view in VOXO Connect Desktop
• Fixed an issue in call records reporting where queue managers with reporting admin features weren’t able to filter by all users

Added

• New theme setting to specify sender email for meeting insights emails

October 18, 2024

Current Application Versions

• Connect Desktop v1.0.11
• Connect Mobile v1.0.04
• Connect Video v1.0.4
• Admin Portal v1.202
• V1 API v1.6.23
• V2 API v0.1.27

Fixed

• Fixed an issue in Connect Desktop where typing too fast would cause lag in the editor
• Fixed an issue in Connect Desktop where undefined would show up in a message when sending a file
• Fixed an issue in Connect Desktop where mentions would be blank after reconnecting to chat

Added

• Meeting recordings can now be downloaded directly from the browser until meeting insights are implemented

October 11, 2024

Current Application Versions

• Connect Desktop v1.0.9
• Connect Mobile v1.0.04
• Connect Video v1.0.4
• Admin Portal v1.202
• V1 API v1.6.23
• V2 API v0.1.26

Fixed

• Fixed an issue where codeblocks wouldn’t scroll in Connect Desktop
• Fixed an issue where message drafts saved with no data in Connect Desktop

Added

• Added an unread badge for channels and direct messages when list is collapsed in Connect Desktop

Enhanced

• Emoji enhancements
• Various UI tweaks

Removed

• Meeting insights

October 4, 2024

Current Application Versions

• Connect Desktop v1.0.4
• Connect Mobile v1.0.04
• Connect Video v1.0.4
• Admin Portal v1.202
• V1 API v1.6.22
• V2 API v0.1.24

Fixed

• Fixed an issue in Connect Desktop where message threads would shake when the screen was sized down

Added

• Added meeting insights
• Added post call wrap up
• Added new setting to enable / disable incoming post call notifications
• Users can now schedule reports in the Reporting -> Call Statistics Module

Enhanced

• Only users who start recordings in meetings can stop recording
• Recording lifecycle is better in meetings, i.e. starting and stopping, when a user leaves

September 27, 2024

Current Application Versions

• Connect Desktop v1.0.2
• Connect Mobile v1.0.03
• Connect Video v1.0.1
• Admin Portal v1.201
• V1 API v1.6.18
• V2 API v0.1.21

Fixed

• Fixed styling on Connect Desktop for delete message
• Fixed an issue where the emoji popup in meetings would go outside the container
• Fixed a bug for secondary filters failing in call summary reporting module
• Text messages can now be copied on the mobile app
• Fixed an issue on the mobile app where text messages were not deleting
• Improved timestamps for text message threads
• Fixed an issue for consistent channel names in mobile push notifications
• Fixed an issue where users could receive multiple call notifications for a single call

Added

• Add Jarving to notification sounds
• Message Threading
• New setting for extensions to enable call insights

Enhanced

• New group mailbox setting for sharing a voicemail box
• New setting for voicemail boxes to enable generating patient refill attachments
• Image previews can now be panned.
• VOXO Meeting enhancements

Removed

• Click to zoom in image previews.

September 13, 2024

Current Application Versions

• Connect Desktop v0.6.691
• Connect Mobile v1.0.03
• Connect Video v1.0.0
• Admin Portal v1.197
• V1 API v1.6.16
• V2 API v0.1.16

Fixed

• Fixed a validation issue causing new partner account creation to fail
• Fixed an issue where non-recorded calls would appear as recordings in the Connect Desktop app
• Fixed an issue in Connect desktop where pasting numbers would not allow you call
• Fixed an issue where the conference call text was cut off
• Fixed an issue where toggling recording state of calls was unreliable
• Fixed typing indicator not clearing out on channels

Added

• Added new ringtones and notification sounds
• Users can now drag and drop in new message threads
• Added typing indicator to the channel menu

Enhanced

• Modified methods for displaying live calls in admin portal app for better consistency
• No calls indicator in Connect desktop now updates immediately after toggling ignore all calls

September 6, 2024

Current Application Versions

• Connect Desktop v0.6.65
• Connect Mobile v1.0.03
• Connect Video v1.0.0
• Admin Portal v1.192
• V1 API v1.6.15
• V2 API v0.1.13

Fixed

• Addressed an issue where pause time breakdowns for queue agents could be inaccurate in the agent activity queue reporting module affecting portal stats and automated email reports
• Improved thread loading times for chat in the mobile app 
• Fixed an issue in the mobile app where a chat channel create was not set as operator
• Fixed issues with multiple call handling in the mobile app
• Fixed an issue where some contacts were missing from the directory in the mobile app
• Fixed a bug causing failed messaging to a newly added contact in the mobile app
• Fixed an issue in the mobile app where images would flash in and out
• Fixed issue with text message not being deleted on the mobile app 
• Fixed display issue with timestamps in the text message threads for the mobile app
• Fixed an issue on the mobile app where logged out users still receive chat notifications
• Fixed audio issues when using hold functionality in the mobile app
• Fixed an issue in connect desktop where sending a gif would clear out the editor
• Fixed an issue in Connect desktop where the channel description was not scrollable

Added

• Copy message content for chat and text on the mobile app
• Better call transfer experience on the mobile app, now you can transfer calls directly from your phone book/recents etc. 
• See who reacted to messages in the mobile app
• Notification badge added on mobile app
• Image preview on text messaging on the mobile app

Enhanced

• Extended history of recent calls in the inbox section of the Connect mobile and desktop applications
• File messages sent in the Connect desktop app with a message now send as one message instead of two separate messages
• The emoji menu has been shifted slightly upwards in the Connect desktop app to allow users to see the full editor

Removed

• Beta tag removed from bottom left corner

August 30, 2024

Current Application Versions

• Connect Desktop v0.6.62
• Connect Mobile v1.0.02
• Connect Video v1.0.0
• Admin Portal v1.192
• V1 API v1.6.14
• V2 API v0.1.12

Fixed

• Fixed a bug where virtual receptionist media file options would save and play out of order
• General bug fixes and UI improvements

Added

• Users can now change notifications per channel. This includes all messages, mentions only, and off.
• Ability to set out of office greetings for voicemail in the Connect desktop app
• Import/Export personal contacts in the Connect desktop app
• Export contacts in Admin Portal user panel for easy migration to Connect desktop

Enhanced

• Notification groups can now be specified for emergency call notifications
• DND status is now also shown in the bottom left corner of the Connect desktop app