VOXO Call Center

VOXO’s Call Center solution optimizes call management and enhances customer interactions, allowing your agents to deliver exceptional support efficiently.

Call Center Features

  • Queue Management
    Efficiently manage call queues to minimize wait times and enhance customer satisfaction.

  • Real-Time Monitoring
    Monitor live calls and agent performance with real-time dashboards and analytics.

  • Skill-Based Routing
    Route calls to the most qualified agents based on their skills and expertise.

  • Team Collaboration
    Enable teams to collaborate in realtime with group chats, file sharing, and direct messages.

  • AI Conversations
    Enhance meetings with recording, transcription, keyword extraction, sentiment analysis, and post-call insights.

  • Analytics & Reporting
    Gain insights into your communication patterns with detailed analytics and reporting tools.

  • Interactive Voice Response (IVR)
    Automate routine inquiries and route calls efficiently with advanced IVR capabilities.

  • Call Whispering
    Provide real-time coaching to agents during calls without the customer hearing, improving service quality.

Demo VOXO Call Center

Revolutionize your customer support with VOXO Call Center. Discover how our comprehensive solution can enhance customer interactions, optimize call management, and elevate your service quality.

“Our company has used VOXO for our phones and faxes for several years. Their customer service is top notch and so is the phone & fax service. We used to be with a national company and got sick of the lack of care or service, but VOXO has been the total opposite. If you need VOIP service, I highly recommend VOXO and their knowledgeable team.”

Eric Cooksey, Buckner Prosthetics

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