Total Solution
An AI voice agent built specifically to answer pharmacy calls, handle routine requests, and route complex conversations to staff when needed.
Trusted by independent pharmacies nationwide
What it is
Your Always-On Pharmacy Agent
The VOXO Pharmacy Agent is an AI voice agent that answers incoming pharmacy calls, understands patient intent, and completes routine tasks without staff involvement. It is designed specifically for pharmacy workflows and operates within pharmacy-approved rules, escalating calls to staff when human judgment is required.
What it is not
You control what the agent can say, what actions it can take, and when it must transfer a call to your team.
Enhancing Care
What the Pharmacy Agent handles
Translate automated efficiency into real-world pharmacy operations.
Prescription Refills
Collects patient information and submits refill requests accurately.
Prescription Status
Answers “Is my prescription ready?” clearly and consistently.
General Pharmacy Questions
Hours, location, holidays, delivery, transfers, and policies.
Smart Call Routing
Transfers clinical or complex calls to the right staff member with context.
After-Hours Calls
Handles calls safely when your pharmacy is closed.
Insurance Handling
Basic insurance questions and routing to technicians for adjudication issues.
Our Framework
Designed For How Pharmacies Actually Operate
Understands pharmacy-specific language and phrasing
Handles interruptions and incomplete answers
Uses consistent, approved responses
Knows when to escalate instead of guessing
Improves over time using real pharmacy call data
What It Is
Simple, Powerful Customization
You don't need a coding degree to manage your AI. Our visual builder lets you set routing rules, update store policies, and adjust safety guardrails in seconds.
Visual Routing
Drag-and-drop call flows to route patients to the right staff member, queue, or voicemail based on time of day.
Safety Guardrails
Pre-built logic blocks for controlled substances and early refill prevention ensure you stay compliant.
Instant Knowledge
Upload your handbook or type a new policy, and the agent learns it immediately.
Supporting Care
How It Fits Into Your Day
Routine calls are handled automatically. Exceptions are transferred with context. Your staff stays focused on patient care instead of phones.
Fewer Interruptions. Faster Answers.
What Pharmacies Experience
Testimonials
What Pharmacies Say
Find out why our solution is the top choice for busy pharmacies.
“We chose VOXO and they were able to come in very quickly and set up our new phone system, ever since then it’s been really good. And our employees couldn’t be happier.”
Todd Motes
Memphis City Employees Credit Union
“We have been partners & customers with VOXO for several years now and they have exceeded all expectations. They are continuously upgrading and adding helpful features. Their support is quick and personal and they are always willing to help with the hard stuff. We look forward to seeing what they come up with next.”
Michael Erickson
Nextlink
“We have been with VOXO for a few years, and so far everything has been great, when we have issues they jump in and handle them right away and don’t try to sweep things under the rug and blame it on us.”
Brandon Bass
AFR Insurance
“Our company has used VOXO for our phones and faxes for several years. Their customer service is top notch and so is the phone & fax service. We used to be with a national company and got sick of the lack of care or service, but VOXO has been the total opposite. If you need VOIP service, I highly recommend VOXO and their knowledgeable team.”
Eric Cooksey
Buckner Prosthetics
“My experience with VOXO has been really good, the service is great, the support is great, and it is so much better than anything we ever had before. The portal is intuitive and easy to use and everything works the way it’s supposed to.”
John Sabine
Columbia School District
“What sets VOXO apart from other telco providers? Their unique business model: Competitive pricing, no contracts, rapid resolution to customer issues, and no monthly hardware fees are a few advantages of working with VOXO. These things set VOXO apart from the competition.”
Bud Given
Nashville Wire