Patients can now text, chat or call their independent pharmacy, and the VOXO Agent answers every one.
November 12, 2026 · VOXO, the leader in AI-powered patient communication for independent pharmacies, today launched three new features: the SMS Agent, the Web Agent, and inbound booking for Scheduling.
Until today, the VOXO Agent answered patients on the phone. Now patients can reach their independent pharmacy three ways, by call, text or website chat. The VOXO Agent takes refill requests, checks prescription status, shares store hours and books appointments. That gives the independent pharmacy's team time back to grow their independent pharmacy and provide greater patient experience.
What launched today:
The SMS Agent answers patients who text the phone numbers the independent pharmacy chooses on VOXO's phone system. It takes refill requests, tells patients when a prescription is ready, and answers store questions. Every new conversation starts with a privacy notice, and STOP, START and HELP replies are handled automatically.
The Web Agent answers patients in a chat window on the independent pharmacy's website. Patients confirm their Rx number and date of birth in a secure form, then pick the refills they need from a list.
Scheduling now books appointments when patients call in, on top of the outbound vaccine scheduling campaigns the independent pharmacy's team sets up. A patient calls to book a flu shot, and the VOXO Agent books it on the calendar before the call ends.
Refill requests go straight into the independent pharmacy's PMS, whether it uses PioneerRx, Liberty or BestRx. Anything clinical always goes to the independent pharmacy's staff.
Why it matters: patients of every age now text. AARP Research found in December 2025 that texting is now the lead way adults 50 and older communicate. Being easy to reach also keeps patients coming back. In J.D. Power's 2026 U.S. Pharmacy Digital Experience Study, more than 90% of customers with a great digital experience said they would return, compared with fewer than half of those with a poor one.
Proven on the phone first: in the last year, the VOXO Agent answered more than 1.84 million calls for independent pharmacies and submitted more than 517,000 refill requests into their systems.
Availability: the SMS Agent is included on VOXO's Bronze and Silver plans. The Voice Agent, the Web Agent and Scheduling are included on the Silver plan.
New to VOXO: Book a personalized demo
Existing VOXO customers: Book a time with our team
For the full story, read VOXO's launch article.
About VOXO
VOXO is the leader in AI-powered patient communication for independent pharmacies. The VOXO Agent answers patients by phone, text and website chat, takes refill requests straight into the independent pharmacy's PMS, books appointments, and sends every clinical question to the independent pharmacy's staff. That buys the owner and their team time back to grow the independent pharmacy, lower labor costs, run smoother operations and give patients better care. VOXO serves more than 1,400 independent pharmacies across the United States. Learn more at voxo.co.
