Voice Agent
INTEGRATED AND COMPLIANT
Liberty
HIPAA compliant · BAA included
Built for independent pharmacies. Trusted by 1,400+ locations.
Enhancing patient care
What the Voice Agent handles
The calls that pull your team away from the counter.
Refill requests
Confirms the patient and puts the request into your PMS queue.
Prescription status
Answers “Is my prescription ready?” clearly, every time.
Appointment booking
Checks your calendar and books before the call ends.
Store questions
Hours, location, holidays and your policies.
Smart call routing
Sends clinical and complex calls to the right person on your team.
After-hours calls
Handles calls safely when you’re closed.
Scheduling
Appointments, handled for you
The Voice Agent fills your vaccine and consult schedule without your team juggling booking calls.
Patients who call you
A patient says “I’d like my flu shot Thursday.” The Voice Agent checks your calendar and books it on the call.
Patients you want to reach
Upload a list, and the Voice Agent calls those patients and books their appointments.
Any appointment type
Vaccines, consults, or anything else you set up.
Built for how pharmacies talk
It sounds like your pharmacy, and it knows when to hand off
Natural conversation
Patients talk the way they normally would. The Voice Agent keeps up, even when they interrupt or change their mind.
Pharmacy knowledge base
Understands how patients ask about refills, transfers and insurance, and answers from your own policies.
Smart routing
Sends clinical and complex calls to the right person on your team, with the details already collected.
CUSTOMER STORY
Every patient answered, 24 hours a day
Colonial Pharmacy has answered its own phones since 1954. With VOXO, patients get help around the clock, and the team spends less time on busy work. “It saves you a lot of busy work, and patients are super welcoming.”
Caitlin Morgan · Colonial Pharmacy, Bath, Ohio
Same agent, more ways in
The VOXO Agent answers patients everywhere
One agent, multiple ways to communicate with your patients.
SMS AGENT
Answers your texts
Texts patients back directly
Sends refill requests into your PMS
Handles Rx status and store questions
Keeps every text private and secure
See the SMS Agent →
WEB AGENT
Answers on your website
Responds right away on your website
Sends refill requests into your PMS
Handles Rx status and store questions
Helps patients 24/7, even when closed
See the Web Agent →
FAQ
Questions about the Voice Agent
Will patients know they’re talking to an agent?
Yes. The Voice Agent is clear about what it is, and a patient can ask for a person at any time.
What happens with clinical questions?
Which VOXO plan includes the Voice Agent?
Which pharmacy management systems does it work with?
Learn How To